https://journal.unimma.ac.id./index.php/benr/issue/feed Borobudur Engineering Review 2025-04-02T22:55:39+00:00 Suroto Munahar [email protected] Open Journal Systems <p style="margin: 0mm; margin-bottom: .0001pt;">Journal title :&nbsp;<strong>Borobudur Engineering Review</strong><br>Abbreviation :&nbsp;<strong>BENR</strong><br>ISSN : <a href="https://issn.lipi.go.id/terbit/detail/20210507321191719">2777-0850</a><br>DOI Prefix : 10.31603/benr by&nbsp;<img src="http://ijain.org/public/site/images/apranolo/Crossref_Logo_Stacked_RGB_SMALL.png" width="55" height="15"><br>Frequency : Biannualy<br>Type of peer-review: <strong>Double-blind</strong><br>Editors :&nbsp;See&nbsp;<a href="http://journal.ummgl.ac.id/index.php/benr/about/editorialTeam">Editorial&nbsp;Team</a>&nbsp;</p> https://journal.unimma.ac.id./index.php/benr/article/view/12460 Application in Product Labeling: Benefits, Challenges, Key Components and Technologies: A review 2025-04-02T22:47:24+00:00 David Adewale [email protected] Iliyasu Kayode Okediran [email protected] Musibaudeen Olatunde Idris [email protected] Abideen Temitayo Oyewo [email protected] Abdulhafiz Ademola Adefajo [email protected] <p>The automation of product labeling has emerged as a critical advancement in manufacturing, enhancing efficiency and precision in packaging processes. This paper provides a comprehensive review of the application of automation in product labeling, focusing on the significant benefits and technological advancements that have transformed the labeling process in modern production environments. The study begins with an overview of the production line and explores how automated labeling systems integrate with other automation technologies to enhance efficiency, accuracy, and flexibility. Key components and technologies, such as vision inspection systems, robotics, and smart labels, are examined in detail, highlighting their role in ensuring precise and consistent labeling. The paper also addresses the challenges and considerations involved in implementing and maintaining automated labeling systems, including integration with existing machinery, maintaining accuracy, and regulatory compliance. In conclusion, the review underscores the significant advancements driving the future of labeling automation, emphasizing how innovations in artificial intelligence (AI), the Industrial Internet of Things (IIoT), and sustainable practices are poised to further revolutionize the industry and drive new levels of efficiency and precision.</p> 2025-04-02T00:00:00+00:00 ##submission.copyrightStatement## https://journal.unimma.ac.id./index.php/benr/article/view/12350 Analisis Kualitas Pelayanan Untuk Meningkatkan Kepuasan Pelanggan Dengan Metode Quality Function Deployment (Studi Kasus PDAM Tirta Gemilang Unit Kalinegoro Kabupaten Magelang) 2025-04-02T22:55:39+00:00 Eko Muh Widodo [email protected] Muhammad Imron Rosyidi [email protected] Affan Rifa'i [email protected] <p><em>PDAM</em> <em>Tirta</em> <em>Gemilang</em> <em>Unit</em> <em>Kalinegoro</em> <em>is</em> <em>one</em> <em>of</em> <em>the</em> <em>regional</em> <em>company</em> <em>units</em> <em>in</em> <em>Magelang</em> <em>Regency</em> <em>as</em> <em>a</em> <em>clean </em><em>water provider</em> <em>that</em> <em>is responsible</em> <em>for developing and managing a</em> <em>clean</em> <em>water</em> <em>supply</em> <em>system. In an effort to</em> <em>serve customers, PDAM Tirta Gemilang Unit Kalinegoro received complaints from customers. This study aims to </em><em>improve</em> <em>the</em> <em>quality</em> <em>of</em> <em>service</em> <em>according</em> <em>to</em> <em>customer</em> <em>needs.</em> <em>The</em> <em>study</em> <em>used</em> <em>the</em> <em>servqual</em> <em>approach</em> <em>and</em> <em>the Quality</em> <em>Function</em> <em>Deployment</em> <em>method.</em> <em>The</em> <em>results</em> <em>of</em> <em>this</em> <em>study</em> <em>found</em> <em>4</em> <em>attributes</em> <em>that</em> <em>were</em> <em>prioritized</em> <em>for </em><em>improvement,</em> <em>namely</em> <em>notification</em> <em>when</em> <em>there</em> <em>was</em> <em>a</em> <em>disruption</em> <em>and</em> <em>repair</em> <em>(8.48),</em> <em>experienced</em> <em>officers</em> <em>(8.57),</em> <em>clean </em><em>distributed</em> <em>water</em> <em>quality</em> <em>(8.59),</em> <em>speed</em> <em>of</em> <em>counter</em> <em>service</em> <em>(8.82).</em> <em>The</em> <em>priority</em> <em>of</em> <em>developing</em> <em>PDAM</em> <em>Tirta</em> <em>Gemilang Kalinegoro</em> <em>Unit</em> <em>to</em> <em>meet</em> <em>customer</em> <em>needs</em> <em>is</em> <em>by</em> <em>following</em> <em>the</em> <em>2-stage</em> <em>QFD</em> <em>quality</em> <em>procedure</em> <em>sequence,</em> <em>namely </em><em>providing training related to administrative skills (311.31), improving water treatment processes such as filtration and disinfection (223.44), maintaining and cleaning distribution networks (223.44), providing training related to operational procedures (197.37), providing training related to</em> <em>customer service (197.37), adding</em> <em>service counters </em><em>(128.88),</em> <em>using</em> <em>social</em> <em>media</em> <em>such</em> <em>as</em> <em>Instagram</em> <em>and</em> <em>WhatsApp</em> <em>to</em> <em>provide</em> <em>notifications</em> <em>(124.74).</em></p> 2025-04-02T22:51:17+00:00 ##submission.copyrightStatement##